Need Help? Find answers to common questions below, or contact our support team at support@calorietally.com for personalized assistance.
Quick Start Guides
Getting Started
How do I create my CalorieTally account?
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You can sign up for CalorieTally in two ways:
- Email Registration: Click "Get Started" on our homepage, enter your email, create a password, and verify your email address
- Google Sign-In: Use "Sign in with Google" for quick account creation using your existing Google account
After creating your account, you'll be guided through a quick onboarding process to set up your profile and nutrition goals.
What information do I need to provide during setup?
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To provide accurate nutrition recommendations, we'll ask for:
- Basic information: Age, gender, height, weight
- Activity level: From sedentary to very active
- Goals: Weight loss, maintenance, or gain
- Target weight and timeline preferences
- Timezone for accurate meal timing
All information is kept private and used only to calculate your personalized nutrition targets.
How do I log my first meal?
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CalorieTally offers three easy ways to log meals:
- Text Description: Simply describe what you ate (e.g., "Grilled chicken breast with steamed broccoli")
- Voice Input: Click the microphone and speak your meal description
- Photo Recognition: Take a picture of your food or nutrition label
Our AI will analyze your input and provide detailed nutritional information automatically. You can always edit the results if needed.
AI Features
How accurate is the AI nutrition analysis?
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Our AI is trained on comprehensive nutrition databases and provides estimates that are typically accurate within 10-15% of professional nutritional analysis. Accuracy depends on:
- How detailed your food description is
- Photo quality and lighting for image recognition
- Audio clarity for voice input
- Complexity of the meal (simple foods are more accurate than complex dishes)
The AI continuously learns and improves its accuracy over time.
What should I do if the AI gets something wrong?
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You can easily edit any meal entry:
- Click on the meal you want to edit
- Adjust the food description, portion size, or nutritional values
- Save your changes
Your corrections help improve the AI for future analysis. You can also provide more detailed descriptions next time for better accuracy.
How do I use the AI nutritionist chat feature?
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The AI nutritionist chat is available to Premium subscribers:
- Click the chat icon in your dashboard
- Ask questions about nutrition, meal planning, or your progress
- Get personalized recommendations based on your data
- Daily message limits apply based on your subscription plan
Note: AI responses are for informational purposes only and don't replace professional medical advice.
Goals & Tracking
How are my calorie and macro targets calculated?
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Your targets are calculated using scientifically-backed formulas:
- BMR (Basal Metabolic Rate): Based on age, gender, height, and weight
- TDEE (Total Daily Energy Expenditure): BMR adjusted for your activity level
- Goal Adjustment: Modified based on your weight goal and timeline
- Macro Split: Balanced distribution of protein, carbs, and fats
You can adjust these targets manually if you have specific requirements or preferences.
Can I change my goals after setting them up?
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Yes! You can update your goals at any time:
- Go to Settings → Profile
- Update your current weight, goal weight, or timeline
- Adjust your activity level if it has changed
- Save changes to recalculate your targets
Your new targets will take effect immediately and apply to future meal logging.
How do I track my progress over time?
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CalorieTally provides several ways to track progress:
- Dashboard: Daily summary of calories and macros
- Analytics: Weekly and monthly trends charts
- Progress Reports: Detailed PDF reports you can download
- Goal Achievement: Visual indicators of daily target completion
Regular progress tracking helps you stay motivated and make informed adjustments to your nutrition plan.
Subscription & Billing
What's the difference between Free, Basic, and Premium plans?
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Free Plan:
- Unlimited meal tracking
- Basic AI nutrition analysis
- Text input for meals
- Goal setting and basic progress tracking
Basic Plan ($5.99/month):
- Everything in Free
- Advanced AI analysis
- Voice and photo input
- Detailed analytics and PDF reports
Premium Plan ($7.99/month):
- Everything in Basic
- AI nutritionist chat
- Personalized meal recommendations
- Priority support
How do I cancel my subscription?
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You can cancel your subscription at any time:
- Go to Settings → Subscription
- Click "Manage Subscription"
- Select "Cancel Subscription"
- Confirm your cancellation
You'll continue to have access to paid features until your current billing period ends. After that, your account will revert to the Free plan.
Troubleshooting
I'm having trouble with voice input. What should I do?
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For better voice recognition:
- Ensure your browser has microphone permissions enabled
- Speak clearly and at a normal pace
- Record in a quiet environment with minimal background noise
- Keep your device's microphone unobstructed
- Try refreshing the page if the microphone icon isn't working
If problems persist, try using text input instead and contact support for assistance.
My photos aren't being recognized correctly. How can I improve this?
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For better photo recognition:
- Take photos in good lighting conditions
- Ensure food is clearly visible and in focus
- Avoid cluttered backgrounds
- Take photos from directly above for best results
- For nutrition labels, ensure text is clear and readable
You can always add a text description along with your photo for better accuracy.
I forgot my password. How do I reset it?
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To reset your password:
- Go to the login page
- Click "Forgot Password?"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
If you don't receive the reset email, check your spam folder or contact support.